Benchmarking around the world

Benchmarking compares water utilities on indicators of interest to regulators (and hopefully customers), which makes it easier to measure or improve their performance.*

Benchmarking requires resources, but we've got some programs already.

Please add programs or reflect the quality or impact of these programs in the comments.

Europe

• Netherlands – VEWIN
• United Kingdom – OFWAT
• EBC – European Benchmarking Club

Americas

• USA – AWWA QualServe program
• Canada – National Water and Wastewater Benchmarking Initiative
• Brazil – SNIS

Africa

• Africa – SPBNET from Water Utilities Partnership
• South Africa – South African Association of Water Utilities [PDF]

Asia

• South Asia – WSP [PDF]
• Philippines – Small Towns benchmarking [PDF]
• Vietnam – joint World Bank/VWSA initiative [old PDF]

Oceania

• Australia – WSSA regulatory process
• PWWA – Pacific Water and Wastes Association

Worldwide

• IBNET (World Bank)

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Read my paper [PDF] on how to move from benchmarking (which can suffer from too much attention to inputs) to performance (i.e., outcomes).

Big H/T to AK for these links