13 Jun 2012

From noise to action!

The steps from Said to Heard to Understood to Accepted are sometimes steep and slippery, but it's possible to climb them with someone.

It takes engagement, a desire to understand and a willingness to experiment and change from both sides.

I am disappointed to find that many people in the water business are neither inclined nor forced to consider these steps.

No comments:

Post a Comment

Note: only a member of this blog may post a comment.