9 Jul 2013

Benchmarking around the world

Benchmarking compares water utilities on indicators of interest to regulators (and hopefully customers), which makes it easier to measure or improve their performance.*

Benchmarking requires resources, but we've got some programs already.

Please add programs or reflect the quality or impact of these programs in the comments.


Read my paper [PDF] on how to move from benchmarking (which can suffer from too much attention to inputs) to performance (i.e., outcomes).

Big H/T to AK for these links

1 comment:

  1. EU NL: Benchmark Municipal Water Management: http://www.riool.net/riool/pages/showPage.do?instanceid=31&itemid=170&style=default


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