|The gains from division of labor are limited|
|by the size of the market -- Adam Smith (a Scot)|
Scotland is the first country in the world to give business and public sector customers a real chance to choose their supplier. As a result, many customers are now paying less for their water and sewerage services.What's going on here? Any NON-residential water customer in Scotland can contract for retail water service from any of four (and perhaps increasing) retail providers, all of whom contract for wholesale water from Scottish Water, which is charged with acquisition, treatment and delivery of water in the network.
The introduction of water competition in Scotland has led to many beneficial changes for customers. It means that suppliers can attract customers by:
- Offering tailored services.
- Improving efficiency.
- Giving advice on how to reduce water usage.
- Controlling costs, meaning you could benefit from cheaper water.
- Providing a higher standard of service.
England and Wales are planning to expand their limited version of this idea to more and more customers, turning them into consumers with choices. Such an expansion will add scale to the UK market, making it easier for new retailers to enter the Scotland-England-Wales market.
Bottom Line: The water business is full of monopolies that are NOT natural monopolies in every dimension. Regulators should look for ways to introduce competition into different dimensions of the water business, and Scottish Water has been experimenting with a novel approach for 130,000 customers since 2008.