13 Aug 2009

Useless Paperwork

I was filling in this form ("privacy practices") at the hospital and noticed the "make 1,000 copies" work order on the lower half. Obviously someone forgot to remove it before making 1,000 copies. What I wonder is if any patient will ever mention the problem -- or if any patient actually cares what's under the work order.

Bottom Line: Too much information is worse that no information at all: They assume we know what's up, we waste our time and don't understand, and problems are not prevented. (Oh, and trees die for no reason.)

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